Retail Sales Specialist

Wayfair; Wilmette (IL); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Health Benefits from Day One

401(k) with Company Match

Tuition Reimbursement

Employee Discount

Parental Leave Options

Job summary

Wayfair in Wilmette, Illinois, is seeking a Retail Sales Specialist who will play a crucial role in delivering exceptional service and driving sales. You'll lead by example, providing tailored product guidance and empowering customers to make informed decisions. This role involves collaboration with team members and requires a strong background in retail sales.

The ideal candidate will possess leadership experience along with customer service skills. We offer competitive pay, health benefits from day one, and opportunities for career growth.

Qualifications

• 1–3 years of experience motivating a team to meet sales goals in a retail environment.
• 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs.
• Exceptional communication and problem-solving abilities.

Responsibilities

• Collaborate with Sales Floor Managers to foster a high-energy sales culture.
• Take ownership of individual and team KPIs and drive productivity.
• Act as a peer coach training team members on selling strategies.

Skills

Leadership Experience

Sales Expertise

Customer Service Skills

Tech Proficiency

Adaptability & Focus

Education

High school diploma or equivalent

Tools

CRM Tools

Google Suite

Microsoft Office

Job description

Overview

As a Retail Sales Specialist, you’ll take center stage in delivering a dynamic, engaging experience for every Wayfair customer. Blending your retail know-how with proactive sales strategies, you’ll empower customers to make confident buying decisions while driving team performance and store success. You'll lead by example, offering tailored product guidance, mastering tools like CRM and design software, and supporting the development of your teammates.

Salary Range: $20.00 per hour

NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

What Does a Retail Sales Specialist Do?

• Drive Sales & Build Store Culture: Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results.
• Deliver Results with Agility: Take ownership of individual and team KPIs, driving productivity and consistently exceeding sales targets.
• Train & Develop Others: Act as a peer coach by training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience.
• Always Be Selling (ABS): Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales.
• Promote Exceptional Service: Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer.
• Become a Product Expert: Leverage a deep understanding of Wayfair’s in-store and online assortment to help customers find the right solution, every time.
• Collaborate on Store Operations: Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment.
• Demonstrate Reliability: Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs.
• Operate as “One Team”: Cross-train across key store functions, including sales and back-of-house operations, and flex to support customers, teammates, store needs and peak business periods.

You’ll Thrive In This Role If You Have

• Leadership Experience: 1–3 years of experience motivating a team to meet sales goals in a retail environment.
• Sales Expertise: 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs. Experience in specialty or high-touch sales is a plus.
• Education: High school diploma or equivalent required.
• Schedule Flexibility: Willingness to work nights, weekends, and holidays as needed.
• Tech Proficiency: Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.
• Customer Service Skills: Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations.
• Adaptability & Focus: Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset.

Additional Physical And Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, plus 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We’ve got more good stuff where that came from.

Assistance For Individuals With Disabilities
Wayfair is committed to equal opportunities and will make reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Need Technical Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. We are committed to providing rapid growth, constant learning, and dynamic challenges, and we strive to be a welcoming place for all employees. Wayfair is an equal opportunity employer and values diverse perspectives.

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