Retail Sales Associate

Wayfair; Naperville (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Wayfair discount

401(k) with company match

Referral bonuses

Job summary

Wayfair in Naperville, IL is hiring a Sales Associate for our returns Outlet store.

You will greet customers, assist at checkout, and help with receiving, replenishment, and keeping the store organized.

This role offers growth, a Wayfair discount, a 401(k) with company match, and referral bonuses, with a 20-hour weekly schedule.

Qualifications

• Customer service experience preferred, but open to entry-level.
• Strong communication and relationship-building skills are essential.
• Organizational skills and attention to detail are required.
• Comfortable in a fast-paced retail environment.
• Ability to learn store software and POS systems.

Responsibilities

• Deliver a best-in-class customer experience as a Wayfair brand ambassador.
• Greet customers as they walk in and assist at the cash wrap as needed.
• Participate in receiving, replenishment, and store upkeep.
• Maintain a positive, professional attitude in a dynamic setting.
• Support store launch efforts with setup and stocking tasks.

Skills

Customer service experience

Strong communication

Organization

Relationship management

Adaptability in fast-paced environment

Tools

POS system

Job description

Salary range: $18 per hour
Come join the team that is reinventing home! Wayfair is hiring a Sales Associate for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.
Hours: 20 hours per week

Store Hours

Monday - Saturday: 10AM-8PM
Sunday: 10AM-7PM

Benefits to building a home for your career with Wayfair

• Growth opportunities (Conversions, Promotions, and more!)
• Wayfair company discount
• 401(k) with company match
• Referral bonuses

What You’ll Do

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Greet customers as they walk in the store
• Assist at the cash wrap as needed
• Participate in operational aspects of the store, including receiving and replenishment
• Exemplify a positive and professional attitude
• Engage in a high energy, focused and dynamic work environment
• Support launch efforts with set-up responsibilities such as unloading trucks, moving and unpacking boxes, building furniture, stocking shelves and cleaning
• Perform other duties as assigned by the shift supervisor
• Follow all company policies and Wayfair standards

Criteria

• Customer service experience preferred, but open to entry-level
• Passion for great customer service and a drive to exceed sales targets
• Strong organization, self-motivation, communication and relationship management skills.
• Comfortable working in a fast paced and changing environment
• Technical acumen to learn necessary software
• Associates are expected to have availability to meet the needs of the business.
• All employees will be expected to represent the brand through polished communication, personal appearance and professionalism
• Able to speak, read and comprehend English to ensure your safety and the safety of those working around you.

Essential Functions

• Excellent verbal communication skills
• Excellent active listening skills
• Excellent sales and customer service skills
• Ability to anticipate customers' needs
• Technical acumen to learn necessary software and systems
• Ability to process information and merchandise through a computer system and POS register system

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Working Hours

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.
Our store hours are Monday - Saturday 10am - 8pm & Sunday 10am - 7pm. Employee shifts may include two hours before or after store hours.
Employment/promotion to this role will be contingent on successful completion of a background check.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].