Retail Sales & Service Pro

Belk; Knoxville (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Belk in Knoxville, TN is seeking a Sales Associate to deliver a positive customer experience by assisting with merchandise selection, making product recommendations, and processing transactions.

This hourly role drives sales, maintains merchandise presentations, and supports store operations and loss prevention efforts while fostering a friendly store environment for customer loyalty.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Ability to take ownership of assigned tasks and contribute to store success.
• Strong communication skills and the ability to interact with customers effectively.
• Comfortable with technology and using Windows-based devices.
• Flexibility to work nights, weekends, and holidays.
• Ability to move around store areas and lift up to 40 lbs.

Responsibilities

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills

Customer service

Ownership

Store objectives

Communication

Tech-savvy

Flexible schedule

Mobility

Lifting 40 lbs

Job description

Belk in Knoxville, TN is seeking a Sales Associate to deliver a positive customer experience by assisting with merchandise selection, making product recommendations, and processing transactions.

This hourly role drives sales, maintains merchandise presentations, and supports store operations and loss prevention efforts while fostering a friendly store environment for customer loyalty.