Retail Sales & Service Assistant Manager

West Elm; Annapolis (MD); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Generous discount on all Williams-Sonoma, Inc. brands

401(k) plan and investment opportunities

Wellness program

Paid vacations and holidays (full-time)

Health benefits, dental and vision insurance

Job summary

West Elm is seeking an Assistant Manager of Sales and Service in Annapolis, MD. In this role, you will support management in achieving goals by providing world-class service and lead the store team to create an exceptional customer experience. Key responsibilities include staff coaching and resolving client service issues. A competitive pay range of $22.00-$25.00 per hour is offered, along with benefits such as discount on products, 401(k) plans, and health insurance for full-time employees.

Qualifications

• 2-3 years of previous retail sales or management experience in a customer service-related field.
• Must be mobile on the sales floor for extended periods.
• Ability to lift and mobilize medium to large items up to 75 lbs.

Responsibilities

• Lead the store team to exceed sales goals.
• Ensure sales floor is adequately staffed.
• Coach staff on customer service principles.
• Educate team on product and improve selling skills.
• Resolve client service issues effectively.
• Create a positive working environment.

Skills

Excellent communication

Organization skills

Leadership skills

Critical thinking

Time management

Job description

West Elm is seeking an Assistant Manager of Sales and Service in Annapolis, MD. In this role, you will support management in achieving goals by providing world-class service and lead the store team to create an exceptional customer experience. Key responsibilities include staff coaching and resolving client service issues. A competitive pay range of $22.00-$25.00 per hour is offered, along with benefits such as discount on products, 401(k) plans, and health insurance for full-time employees.