Store Experience Lead - Sales & Service

Williams-Sonoma, Inc.; Annapolis (MD); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Generous employee discount

401(k) plan

Wellness program

Paid vacations and holidays (full-time)

Health benefits, dental and vision insurance (full-time)

Job summary

A leading home and kitchen retailer in Annapolis seeks an Assistant Manager of Sales and Service to support team goals, enhance customer experiences, and lead a dynamic retail environment. This role requires 2-3 years of retail sales or management experience, excellent communication, and strong leadership skills. Competitive compensation includes a generous employee discount, health benefits, and opportunities for personal development. Ideal candidates will demonstrate a commitment to customer service and team success.

Qualifications

• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed and serve as a role model for sales associates.
• Reinforce customer service principles by coaching staff.
• Utilize training resources to educate team on product and improve selling skills.
• Create and ensure a positive environment for all associates.
• Ensure timely resolution of client service issues.

Skills

Excellent communication

Organization skills

Leadership skills

Critical thinking skills

Time management skills

Job description

A leading home and kitchen retailer in Annapolis seeks an Assistant Manager of Sales and Service to support team goals, enhance customer experiences, and lead a dynamic retail environment. This role requires 2-3 years of retail sales or management experience, excellent communication, and strong leadership skills. Competitive compensation includes a generous employee discount, health benefits, and opportunities for personal development. Ideal candidates will demonstrate a commitment to customer service and team success.