Retail Sales Representative

Ace-Hardware; Richmond (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Ace Hardware in Richmond, TX is hiring a friendly Retail Sales Representative to assist customers, upsell products, and maintain an inviting store floor. You will stock shelves, help customers find items, and introduce them to new products while delivering outstanding service.

You should have strong communication skills, a positive attitude, and the ability to handle questions and returns. A high school diploma is required; retail experience is a plus, and teamwork is essential to our

Qualifications

• High school diploma or equivalent required.
• BS degree in marketing or related field is a plus.
• Experience as a retail sales representative or similar role is a plus.
• Strong communication and problem‑solving skills.

Responsibilities

• Greet and assist customers.
• Help customers find what they are looking for.
• Introduce customers to new products.
• Inform customers about sales, discounts, and promotions.
• Upsell and cross-sell products when appropriate.
• Answer questions about products or services.
• Stock and organize product racks.
• Handle returns.
• Coordinate with team for outstanding customer service.

Skills

Strong communication

Customer service focused

Positive attitude

Team player

Problem solving

Education

High school diploma or equivalent

BS in marketing or related field (plus)

Job description

Main Responsibilities of a Retail Sales Representative:

• Greeting and assisting customers
• Keeping the selling floor stocked and organized
• Upselling and cross-selling

Retail Sales Representative Job Description:

We are looking for a qualified retail sales representative to provide our customers with outstanding service and make sure all their needs are met.

A good job candidate is a person with strong communication skills who knows how to delight customers and make them feel welcome and respected. A positive and friendly attitude is a must, as well as the ability to efficiently and effectively handle potential customer complaints and refunds. A good retail sales representative must ensure that every customer leaves our store satisfied and wants to come back again.

A qualified candidate must also have excellent product knowledge, and ensure the selling floor is always fully stocked and organized.

Responsibilities of a Retail Sales Representative:

• Greeting customers
• Helping customers find what they are looking for
• Introducing customers to new products
• Informing customers about sales, discounts, and promotions
• Upselling and cross-selling products when appropriate
• Answering questions about products or services
• Stocking and organizing product racks
• Handling returns
• Coordinating with team members for outstanding customer service

Retail Sales Representative JobRequirements:

• High school degree or equivalent
• BS degree in marketing or related field is a plus
• Experience as a retail sales representative or similar role is a plus
• Familiarity with visual merchandising
• Ability to stock and restock shelves
• Strong communication skills
• Excellent problem-solving skills
• Good organization skills
• Positive and friendly attitude
• Ability to successfully work in a team

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.