Retail Sales Pro: Framing Specialist & Customer Experience

Michaels; California; On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels is hiring for a Store Associate in Lexington Park, MD. You will help customers find products, provide fast checkout, and promote the Rewards program. You’ll be part of a team focused on friendly service and store standards.

Responsibilities include stock and shelf maintenance, assisting with truck unloads, and contributing to a clean, in-stock store. The role requires flexibility for evenings and weekends and a commitment to our brand promises.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels is hiring for a Store Associate in Lexington Park, MD. You will help customers find products, provide fast checkout, and promote the Rewards program. You’ll be part of a team focused on friendly service and store standards.

Responsibilities include stock and shelf maintenance, assisting with truck unloads, and contributing to a clean, in-stock store. The role requires flexibility for evenings and weekends and a commitment to our brand promises.