Retail Sales Pro: Elevate Customer Experience

The TJX Companies, Inc.; Big Rapids (MI); On-site; USD 19,000 - 20,000; Part time

Job summary

Marshalls at 1511 Big Rapids, MI, part of The TJX Companies, Inc. offers a role focused on delivering an outstanding customer experience and maintaining a clean, organized store environment.

The job supports cross-functional tasks and adherence to policies, with opportunities to engage in credit and loyalty programs. The position requires strong customer service and communication skills, a flexible schedule, and the ability to multi-task and adapt to changes.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multitasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls at 1511 Big Rapids, MI, part of The TJX Companies, Inc. offers a role focused on delivering an outstanding customer experience and maintaining a clean, organized store environment.

The job supports cross-functional tasks and adherence to policies, with opportunities to engage in credit and loyalty programs. The position requires strong customer service and communication skills, a flexible schedule, and the ability to multi-task and adapt to changes.