Retail Sales Pro - Customer-First Experience

Macy's, Inc.; Columbia (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s, Inc. is seeking a Retail Selling Colleague to deliver genuine hospitality while meeting sales goals. You’ll connect customers with products, offer informed recommendations, and contribute to a welcoming shopping environment.

Responsibilities include assisting on the sales floor and fitting rooms, maintaining a clean space, and promoting our loyalty program. This role emphasizes teamwork, adaptability, and a customer-first attitude.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Ability to read and understand employment policies in English.
• Comfortable communicating and collaborating with customers and colleagues.

Responsibilities

• Greet customers and understand their needs to offer personalized recommendations.
• Keep the sales floor clean, organized and well-stocked.
• Learn about new arrivals, top-selling items, and current promotions to engage customers.
• Explain loyalty program benefits and help customers enroll.
• Process transactions accurately at the cash register and assist with merchandise moves.

Skills

Customer service

Communication

Teamwork

Cash handling

Sales-driven

Tools

POS system

Handheld devices

Job description

Macy’s, Inc. is seeking a Retail Selling Colleague to deliver genuine hospitality while meeting sales goals. You’ll connect customers with products, offer informed recommendations, and contribute to a welcoming shopping environment.

Responsibilities include assisting on the sales floor and fitting rooms, maintaining a clean space, and promoting our loyalty program. This role emphasizes teamwork, adaptability, and a customer-first attitude.