Retail Sales Print Production Lead

Staples; City of Rochester (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Full medical, dental and vision

Associate discounts

Retail discounts

Bonus plan eligible

Job summary

Staples is seeking Print Production Leads to manage in-store print orders, operate print equipment, and produce proofs and samples. You will consult with customers to understand needs, ensure quality, and drive satisfaction in a fast-paced store environment.

Join a team that values collaboration, training others, and maintaining organized workflows while supporting a wide range of print projects and store operations.

Qualifications

• Able to work a flexible schedule based on store needs.
• Ability to multi-task, prioritize and rank production steps for many jobs.
• Attention to detail and keen eye for noticing quality issues throughout print production.
• Must be able to engage with customers and understand their needs.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Ability to act with honesty and integrity regarding customer and business information.
• Basic computer skills to open, save and send electronic files, use Microsoft Word and understand desktop publishing software including Adobe and Publisher.
• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously.

Responsibilities

• Be the primary print producer as customers submit print orders in-store, online and via email.
• Use print equipment, produce proofs and samples, and design quick edits.
• Drive customer satisfaction by assessing needs and delivering quality service.
• Train and coach associates to assist in print production and workflows.
• Create and manage production workflow, set standards and processes for the team.
• Maintain machine functionality and organization (e.g., planogramming of orders, supplies).
• Support other duties as assigned to keep operations smooth.

Skills

Flexibility

Multi-tasking

Attention to detail

Customer communication

Cooperation

Integrity

Computer basics

Lifting 10-50 lbs

Tools

Adobe

Publisher

Job description

Print Production Leads manage and maintain the production workflow for print and are the “go to” person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay
• Bonus plan eligible
• Compensation is based on qualifications and experience
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Play a key role in helping your store, your people and your customer win.

• Be the primary print producer as customers submit print orders in-store, online and through email
• Use print equipment, produce proofs and samples for consultation, design quick edits
• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality
• Train and coach associates to assist in print production as neededCreate and manage production workflow, set standards and processes for the rest of the team
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential Skills And Experience

• Able to work a flexible schedule based on the store’s needs
• Ability to multi-task, prioritize and rank production steps for many jobs
• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)
• Must be able to engage and speak to customers and understand their needs
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher
• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.