Retail Sales Planner - Key Holder

IKEA; Pharr (TX); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Co-worker discount

Telehealth visits

Dental and vision plans

Pet insurance

Job summary

IKEA is seeking a Retail Sales Planning keyholder in Pharr, TX to optimize the shopping experience and maximize retail sales. You will guide customers on layout and styling, and sell kitchens, baths, storage, and related services.

Responsibilities include building customer relationships, ensuring order accuracy, and supporting day-to-day store operations while maintaining safety and compliance. This role is full-time with retail hours.

Qualifications

• Previous retail selling experience.
• Experience in a consultative sales environment.
• Experience leading change initiatives and building new programs in a retail space environment.
• Experience in designing kitchen and bath preferred.

Responsibilities

• Guide customers on layout, color, style and accessories for homes, offices or businesses.
• Sell specialized home furnishing solutions such as kitchens, baths and storage.
• Create relationships to identify needs and provide ongoing support.
• Ensure orders are accurate and meet specifications.
• Support store operations and safety protocols.

Skills

Retail sales

Consultative selling

Customer service

Team coordination

Tools

POS systems

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

As a Retail Sales Planning keyholder, responsible for optimizing the shopping experience and maximizing retail sales, you will:

• Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses.
• Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services.
• Create relationships with customers to identify customer needs and provide support before, during and after the sales.
• Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification.
• Drive repeat visitation to the IKEA stores by ensuring the sales team is customer-centric and is focused on providing a great shopping and branding experience.
• Overseeing day-to-day operations when assigned, including opening and/or closing duties for the store.
• Responsible for a safe and secure work environment, including but not limited to escalated customer issues, customer and co-worker injuries, first aid/CPR/AED, and emergency protocols.
• Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards.
• Ensure implementation of working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
• Performs CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy.

TOGETHER AS A TEAM

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

The pay range for this position is $24.12 to $34.07 JOB TYPE – Permanent, Full-time BENEFITS ELIGIBLE? Yes HOURS – Must be able to work retail hours based on the business needs of the location- including weeknights, weekends, and holidays.

• Generous paid time off, holiday, and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

This job posting will come down on or around 9/22

Qualifications

• Previous retail selling experience.
• Experience in a consultative sales environment.
• Experience leading change initiatives and building new programs in a retail space environment.
• Experience in designing kitchen and bath preferred.