Sales Responsible

IKEA; Thousand Oaks (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

IKEA is hiring a Retail Sales Planning keyholder in Thousand Oaks, CA to optimize the shopping experience and drive store performance.

The role emphasizes customer-centric service, design guidance, and hands-on sales of home furnishing solutions including kitchens and storage systems. You will guide on layout, build relationships, and ensure accurate orders while supporting daily store operations and safety.

Qualifications

• Previous retail selling experience.
• Experience in a consultative sales environment.
• Experience leading change initiatives and building new programs in retail.
• Experience in designing kitchen and bath preferred.

Responsibilities

• Provide guidance on layout, color, style and accessories for homes, offices, or businesses.
• Sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services.
• Build relationships with customers to identify needs and provide support before, during and after sales.
• Ensure customer orders are correct and to specification through planning and measurements.
• Drive repeat visitation to the IKEA stores by focusing on customer-centric service and a great shopping/branding experience.
• Oversee day-to-day store operations including opening/closing duties as assigned.
• Ensure a safe and secure work environment, handling safety incidents and emergencies per policy.
• Work with Safety & Security on inventory, cash handling, and audits; follow internal controls.
• Support compliance and commercial review processes related to the role.
• Handle CMP goods flow and customer handout operations using available systems.

Skills

Retail sales experience

Consultative sales

Change initiatives

Kitchen and bath design (preferred)

Job description

WHY WE WILL LOVE YOU

You care about making a positive impact in the world. You understand greatness requires thinking differently.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. Join our team and start a better life for yourself.

JOB TYPE – Hourly, benefits eligible

HOURS 20-34- hours per week

SHIFTS – Open availability between 11:00 and 7:15 pm required

PAY - pay range for this role is between $25.06 to 31.00

The anticipated posting closing date is on or around 9/24/26

WHAT YOU'LL BE DOING DAY TO DAY

As a Retail Sales Planning keyholder, responsible for optimizing the shopping experience and maximizing retail sales, you will:

• Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses.
• Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services.
• Create relationships with customers to identify customer needs and provide support before, during and after the sales.
• Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification.
• Drive repeat visitation to the IKEA stores by ensuring the sales team is customer-centric and is focused on providing a great shopping and branding experience.
• Overseeing day-to-day operations when assigned, including opening and/or closing duties for the store.
• Responsible for a safe and secure work environment, including but not limited to escalated customer issues, customer and coworker injuries, first aid/CPR/AED, and emergency protocols.
• Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards.
• Ensure implementation of working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
• Performs CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy.

OUR TEAM WITHIN IKEA

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

• Previous retail selling experience.
• Experience in a consultative sales environment.
• Experience leading change initiatives and building new programs in a retail space environment.
• Experience in designing kitchen and bath preferred.