Retail Sales Planning Keyholder- Full-time

IKEA; Escondido (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off

Tuition discounts

Retirement and bonus plans

Co-worker discount

Pet insurance program

24/7 telehealth visits

Medical and Rx plans

Job summary

A leading home furnishings retailer in California is seeking a Retail Sales Planning Keyholder. The candidate will provide expert advice on home and business furnishings, manage customer relationships, and oversee store operations. This role requires at least 3 years of retail experience in a consultative environment, as well as CPR/First Aid certification. Join a diverse team and benefit from generous time off, education assistance, and a fun work environment, all while making a positive impact on customers' lives.

Qualifications

• Minimum 3 years of experience in retail sales.
• Experience in a consultative sales environment is preferred.
• CPR/First Aid certification is required.

Responsibilities

• Provide guidance on layout and design to customers.
• Sell specialized home furnishing solutions and services.
• Create relationships with customers to meet their needs.
• Oversee daily operations, including opening and closing duties.
• Ensure a safe work environment and adherence to policies.

Skills

Retail sales experience

Consultative sales skills

Leadership in retail change initiatives

Interior design knowledge

Job description

Retail Sales Planning Keyholder – Full-time

Join us to apply for the Retail Sales Planning Keyholder – Full-time role at IKEA.

WHY WE LOVE YOU

You care about making a positive impact in the world. You understand greatness requires thinking differently.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. Join our team and start a better life for yourself.

WHAT YOU'LL BE DOING DAY TO DAY

• Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses.
• Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services.
• Create relationships with customers to identify customer needs and provide support before, during and after the sales.
• Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification.
• Drive repeat visitation to the IKEA stores by ensuring the sales team is customer‑centric and focused on providing a great shopping and branding experience.
• Oversee day‑to‑day operations when assigned, including opening and/or closing duties for the store.
• Ensure a safe and secure work environment, including but not limited to escalated customer issues, customer and coworker injuries, first aid/CPR/AED, and emergency protocols.
• Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards.
• Ensure implementation of working routines, competence development and follow‑up of Commercial Review and Compliance (ASR) related to the role and functions.
• Perform CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy.

TOGETHER AS A TEAM

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability.

We’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life.

BENEFITS

• Generous paid time off, holidays and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KidnerCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

QUALIFICATIONS

• Minimum 3 years of experience, including previous retail selling experience.
• Experience in a consultative sales environment.
• Experience leading change initiatives and building new programs in a retail space environment.
• Experience designing kitchen and bath preferred.
• CPR/First Aid certification is a required condition of employment for this role (training provided).

Travel is required for this role. 25‑50% travel (2 days per week on average).

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check as a condition of employment for this role.