Sales Responsible

IKEA Gruppe; Canton Charter Township (MI); On-site; Confidential; Full time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

Tuition discount

Retirement plan

Employee discount

Education assistance

Safety footwear

Telehealth

Medical & Rx

Job summary

IKEA Auburn Hills at Great Lakes Crossing Mall in Michigan is seeking a design-focused sales associate. You will guide customers on layout, color and accessories for homes and businesses, and sell kitchen, bath and storage solutions with expert knowledge.

You'll build relationships, help customers from inquiry through after-sales support, and ensure orders are accurate and aligned with plans. The role is hourly, with typical shifts including weekends, and offers strong benefits and coworker

Qualifications

• Experience in retail sales and consultative selling.
• Ability to lead change initiatives and build programs in retail.
• Experience designing kitchens and baths is preferred.

Responsibilities

• Provide guidance on layout, color, style and accessories for homes, offices, or businesses.
• Sell specialized home furnishing solutions such as kitchens, bath, storage systems and services.
• Create relationships with customers to identify needs and provide support before, during and after the sale.
• Ensure orders are correct and adhere to plans and specifications.
• Oversee day-to-day store operations and maintain a safe, customer-centric environment.

Skills

Retail sales

Consultative selling

Change management

Kitchen design

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. Join our team and start a better life for yourself.

What you'll be doing day to day

• Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses.
• Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services.
• Create relationships with customers to identify customer needs and provide support before, during and after the sales.
• Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification.
• Drive repeat visitation to the IKEA stores by ensuring the sales team is customer-centric and is focused on providing a great shopping and branding experience.
• Overseeing day-to-day operations when assigned, including opening and/or closing duties for the store.
• Responsible for a safe and secure work environment, including but not limited to escalated customer issues, customer and co-worker injuries, first aid/CPR/AED, and emergency protocols.
• Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards.
• Ensure implementation of working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
• Performs CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

This position is for the IKEA Auburn Hills at Great Lakes Crossing Mall.

JOB TYPE: Perm, Full Time 20-34hrs/week

BENEFITS ELIGIBLE: Yes

HOURS: Hourly role. Retail environment, must have open availability Monday through Sunday. Typical shift 10:30am-7pm subject to change.

The pay for this role is $21.92 to $30.97

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

Qualifications

• Previous retail selling experience.
• Experience in a consultative sales environment.
• Experience leading change initiatives and building new programs in a retail space environment.
• Experience in designing kitchen and bath preferred.

The starting rate/ salary for this position ranges from 21.92 USD to 30.97 USD and will be based on relevant work experience.