Retail, Sales & Operations Manager

Omni Hotels & Resorts; Amelia (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Retail, Sales & Operations Manager to lead multiple retail stores. This role is pivotal in ensuring profitability and delivering exceptional customer service. The ideal candidate will drive performance, manage inventory, and develop a high-performing team in a vibrant work environment. If you're passionate about retail and have a knack for leadership, this opportunity offers a chance to thrive in a supportive culture that values respect and empowerment.

Qualifications

• 3+ years of retail management experience required.
• Strong leadership and team management skills are essential.

Responsibilities

• Drive performance across multiple stores by exceeding sales goals.
• Oversee daily retail operations and ensure compliance with standards.

Skills

Retail Management

Team Leadership

Customer Service

Inventory Management

Sales Strategy Development

Education

Bachelor's Degree

Job description

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About Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options, and family-friendly activities.

Overview

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are friendly, motivated, and passionate about serving others, this may be your perfect match.

Job Description

The Retail, Sales & Operations Manager is responsible for leading the daily operations of multiple retail stores on property, ensuring profitability, and delivering exceptional customer service. This role involves business planning and execution, managing inventory, developing the sales and operations team, and maintaining high standards across all aspects of the business. The manager plays a key role in driving success through strategic decisions and fostering positive shopping environments.

Responsibilities

• Drive performance across multiple stores by meeting and exceeding sales goals.
• Oversee daily retail operations, ensuring efficient and effective performance.
• Implement and monitor operational policies and procedures.
• Handle supply ordering, inventory management, merchandising, and pricing integrity.
• Verify inventory and reconcile discrepancies, owning the physical inventory process.
• Oversee all processes and paperwork for receiving and managing inventory, ensuring accuracy and compliance with Omni standards.
• Train, schedule, and develop retail supervisors and staff. Partner with the Director of Retail and Associate Services for hiring and performance management.
• Conduct regular store visits to ensure standards compliance.
• Conduct team meetings to set expectations for operational procedures, merchandising, and sales goals.
• Assist in developing and executing sales strategies.
• Analyze sales and operational reports, providing insights for improvement.
• Create and execute business plans and recaps using business acumen.
• Ensure positive customer experiences and resolve customer issues.
• Support all Omni Hotels & Resorts’ associate engagement and training programs, including Moments of Service and Power of Engagement.
• Perform other reasonable tasks as assigned by the Director of Retail or senior leadership.

Qualifications

• Bachelor’s degree preferred; experience considered in lieu of degree.
• At least 3 years of retail management experience required; multi-unit experience preferred but not required.
• Strong leadership and team management skills.
• Ability to work flexible hours, including evenings and weekends.

Additional Information

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available via provided links. For application assistance, contact [e-mail].

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Hospitality