Retail Sales & Merchandising Associate

JCPenney; Katy (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Associate discount

Benefits package including medical

Job summary

JCPenney is seeking a Sales Floor Associate to deliver exceptional customer service and support store operations on the sales floor in Katy, TX. The role involves greeting customers, restocking merchandise, assisting with visual presentation, and supporting omnichannel processes to ensure a smooth shopping experience.

The candidate should have 1–2 years of retail experience and a proactive approach to helping customers and maintaining store standards.

Qualifications

• Customer service focus with strong communication and listening skills.
• Ability to cooperate with team members and deliver results.
• Willingness to take ownership and be accountable for actions and outcomes.

Responsibilities

• Greets and assists customers in finding products and delivers outstanding customer service.
• Partners with other team members when additional support is needed.
• Actively listens to customer issues to resolve problems.
• Follows placement directions to restock merchandise and manage inventory processes.
• Assists with set, visual, and environment duties to support merchandising statements.
• Supports omnichannel processes including Buy Online Pick Up In Store and Ship from Store.
• Contributes to transfer, return, and shrink prevention activities.

Skills

Customer service

Teamwork

Problem solving

Accountability

Attention to detail

Urgency

Job description

JCPenney is seeking a Sales Floor Associate to deliver exceptional customer service and support store operations on the sales floor in Katy, TX. The role involves greeting customers, restocking merchandise, assisting with visual presentation, and supporting omnichannel processes to ensure a smooth shopping experience.

The candidate should have 1–2 years of retail experience and a proactive approach to helping customers and maintaining store standards.