Retail Sales Manager – NYC Team Lead & Growth

Warby Parker in; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k)

Paid time off

Employee stock purchase plan

Parental leave

Short-term disability

Free eyewear

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating the best glasses-shopping experiences at our NYC market. You'll engage with customers, influence process improvements, and contribute to special projects while learning from our leaders.

This role blends hands-on store leadership with strategic operations, including scheduling, opening/closing, and performance feedback.

Qualifications

• Retail experience with 1+ year in a management position.
• Exceptional interpersonal skills.
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Eager to learn new skills.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed.
• Direct a team of 8–10 team members, consistently demonstrating what great service looks like.
• Assist with biannual performance reviews and onboarding.

Skills

Store leadership

Customer service

Retail operations

Team management

Communication

Tools

POS system

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating the best glasses-shopping experiences at our NYC market. You'll engage with customers, influence process improvements, and contribute to special projects while learning from our leaders.

This role blends hands-on store leadership with strategic operations, including scheduling, opening/closing, and performance feedback.