Retail Sales Manager: Lead & Grow Customer Experience

Talbots; Charlottesville (VA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Growth opportunities

Incentives

Benefits package

Merchandise discount

Referral program

Travel discounts

Concert discounts

Job summary

Talbots in Charlottesville, VA is hiring for a Regular/Full time store position. You will create hospitality-driven experiences, provide style guidance, and promote brand loyalty while meeting sales and service standards.

The role emphasizes customer-centric service, teamwork, and adaptability in a fast-paced retail environment. Strong communication and collaborative skills are valued.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally.
• Help customers to look and feel their best by providing style advice based on their specific needs.
• Provide exceptional and meaningful customer service experiences that promote the product and build brand loyalty.
• Achieve sales and hospitality driven metrics in key measurable areas including: clienteling/outreach, appointment setting, Talbots Classic Awards etc.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team and business.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Job description

Talbots in Charlottesville, VA is hiring for a Regular/Full time store position. You will create hospitality-driven experiences, provide style guidance, and promote brand loyalty while meeting sales and service standards.

The role emphasizes customer-centric service, teamwork, and adaptability in a fast-paced retail environment. Strong communication and collaborative skills are valued.