Retail Sales Manager - Customer Experience & Team Coaching

Talbots; Clinton (CT); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount 50–70%

Referral incentive program

Store Management Incentive Bonus

Job summary

Talbots in Clinton, CT is seeking a Regular/Full-time Store Associate to deliver exceptional customer service, drive sales, and maintain store standards. You will coach team members, handle POS/iPad devices, and contribute to a welcoming, fashion-forward shopping experience.

The role requires flexibility to work opening/closing shifts, weekends, and holidays, with a strong emphasis on hospitality and teamwork in a fast-paced retail environment. Compensation reflects experience and is paid hourly.

Qualifications

• Experience in retail sales and delivering exceptional customer service.
• Ability to coach and mentor associates to achieve goals.
• Strong communication and teamwork skills.
• Comfort with operating POS/iPad/handheld systems.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships.
• Help customers to look and feel their best by providing style advice based on their specific needs.
• Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty.
• Develop and maintain positive working relationships that support a productive work environment.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Support all areas of operational excellence, including the management of inventory, execution of floorsets, filling orders, recalls, recovery, replenishment, re-tickets etc.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team, and business.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.

Skills

Customer service

Team leadership

Sales driven

Communication

Coaching & mentoring

POS/iPad systems

Tools

POS / iPad handheld devices

Job description

Talbots in Clinton, CT is seeking a Regular/Full-time Store Associate to deliver exceptional customer service, drive sales, and maintain store standards. You will coach team members, handle POS/iPad devices, and contribute to a welcoming, fashion-forward shopping experience.

The role requires flexibility to work opening/closing shifts, weekends, and holidays, with a strong emphasis on hospitality and teamwork in a fast-paced retail environment. Compensation reflects experience and is paid hourly.