Retail Sales Manager and Team Coach

Socket.dev; Lansing (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

50%, 60% & 70% merchandise discount

Referral Incentive Program

Career growth opportunities

Job summary

Talbots is seeking a customer-focused associate for a Regular/Full time position at Store 01051 Eastwood, MI-Lansing. You will create hospitable customer experiences, help clients choose styles, and drive sales while upholding brand standards.

Ideal candidates are organized, team-oriented, and can work opening/closing shifts including weekends and holidays. The role emphasizes coaching, product knowledge, and delivering excellent service in a busy retail environment.

Qualifications

• Customer-centric with focus on exceptional service that grows store sales.
• Educator, coach and mentor inspiring team associates.
• Organized and strategic with independent decision making in a fast-paced environment.
• Clear communicator of business information and brand initiatives.
• Able to work a flexible schedule including opening/closing shifts, weekends and holidays.
• Open availability of 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships.
• Help customers to look and feel their best by providing style advice based on their needs.
• Provide exceptional customer service experiences that promote the product and builds brand loyalty.
• Achieve sales and hospitality driven metrics in key measurable areas including clientelling/outreach and appointments.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team and business.
• Understand the balance needed between operational and selling energy and ensure proper planning/scheduling.
• Maintain knowledge of fashion trends and business drivers to maximize sales.
• Ensure compliance of all company policies and employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Skills

Customer service

Communication

Leadership

Training

Teamwork

Job description

Talbots is seeking a customer-focused associate for a Regular/Full time position at Store 01051 Eastwood, MI-Lansing. You will create hospitable customer experiences, help clients choose styles, and drive sales while upholding brand standards.

Ideal candidates are organized, team-oriented, and can work opening/closing shifts including weekends and holidays. The role emphasizes coaching, product knowledge, and delivering excellent service in a busy retail environment.