Store Sales Lead & Customer Experience Coach

Eastwood Towne Center; Lansing, Northern (MI, KY); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Eastwood Towne Center in Lansing, MI seeks a Sales Lead who models exceptional customer experiences and guides associates. You collaborate with the Store Manager to become knowledgeable about store operations and ready to step in as manager when needed.

You will drive brand narratives, onboarding, coaching, inclusivity, visual standards, and omnichannel service using available tools, and you'll empower a high-performing team while maintaining profitability.

Qualifications

• Experience leading customer-facing teams.
• Ability to onboard and develop a highly engaged team.
• Strong communication and coaching skills.

Responsibilities

• Model and deliver excellent customer experiences across all touchpoints.
• Support onboarding and development of an effective, engaged team.
• Uphold brand, visual, and operational standards.
• Drive an omnichannel shopping experience using available tools.
• Provide timely feedback and coaching to associates to elevate performance.
• Collaborate with store leadership to ensure smooth operations.

Skills

Customer service leadership

Onboarding

Coaching

Omnichannel

Brand standards

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Store operations software

Job description

Eastwood Towne Center in Lansing, MI seeks a Sales Lead who models exceptional customer experiences and guides associates. You collaborate with the Store Manager to become knowledgeable about store operations and ready to step in as manager when needed.

You will drive brand narratives, onboarding, coaching, inclusivity, visual standards, and omnichannel service using available tools, and you'll empower a high-performing team while maintaining profitability.