Retail Sales Manager

Frey Consulting Group; Indianapolis (IN); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k) matching

Tuition reimbursement

Training & development

Career growth

Job summary

Frey Consulting Group is seeking a Retail Sales & Merchandising Manager to lead sales performance, develop associates, and deliver an exceptional customer experience in a large-format technology retail environment.

This hands-on leader role requires managing sales, merchandising, operations, inventory, and teams within a major big-box retail setting, with responsibilities spanning coaching, recruitment, and store leadership collaboration.

Qualifications

• 5+ years of retail leadership experience
• Experience in a high-volume, 30,000+ square-foot retail environment
• Consumer electronics or commissioned sales experience is strongly preferred
• Proven experience driving sales, managing teams, merchandising, operations, freight flow, inventory, and customer service
• Strong background in hiring, training, coaching, developing, and retaining employees
• Ability to analyze sales reports and business performance and take action to improve results
• Bachelor’s Degree preferred
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Ability to travel occasionally for meetings, training, or business needs
• Ability to stand and walk throughout the sales floor for the duration of the shift
• Ability to lift and carry up to 25 lbs. regularly, up to 50 lbs. frequently, and up to 100 lbs. occasionally.

Responsibilities

• Lead and motivate a high-performing retail sales team to deliver exceptional customer service and achieve sales goals.
• Ensure associates engage customers and recommend the right technology solutions.
• Drive performance in customer satisfaction, sales, productivity, payroll, and expenses.
• Recruit, hire, train, schedule, coach, and develop supervisors and sales associates.
• Partner with store leadership to align sales, operations, service, and merchandising.
• Serve as Manager-in-Charge when senior store leadership is unavailable.
• Oversee visual merchandising, promotional execution, advertising sets, and store presentation standards.
• Provide ongoing coaching and performance feedback to improve sales results and customer satisfaction.
• Review sales reports and P&L performance with store leadership and implement improvement plans.
• Manage freight flow, merchandise processing, inventory control, cycle counts, and assets.
• Maintain operational efficiency and safety standards.
• Partner with HR to address employee relations and staffing matters.

Skills

Retail leadership

Sales coaching

Merchandising

Operations management

P&L analysis

Team development

Customer service

Staffing

Education

Bachelor's Degree preferred

Job description

Salary: $80,000 - $85,000 per year + Bonus

Are you an experienced retail leader who thrives in a high-volume, fast-paced environment? We are seeking a Retail Sales & Merchandising Manager to lead sales performance, develop associates, and drive an exceptional customer experience in a large-format technology retail environment.

This is an exciting opportunity for a hands-on leader with experience managing sales, merchandising, operations, inventory, and teams within a major big-box retail setting.

What You’ll Do

• Lead and motivate a high-performing retail sales team to deliver exceptional customer service and achieve sales goals.
• Ensure associates effectively engage customers and recommend the right technology solutions.
• Drive performance in customer satisfaction, sales, productivity, payroll, and expense management.
• Recruit, hire, train, schedule, coach, and develop supervisors and sales associates.
• Partner with store leadership to ensure alignment across sales, operations, service, and merchandising.
• Serve as Manager-in-Charge when senior store leadership is unavailable.
• Oversee visual merchandising, promotional execution, advertising sets, and store presentation standards.
• Provide ongoing coaching and performance feedback to improve sales results and customer satisfaction.
• Review sales reports and P&L performance with store leadership and implement improvement plans.
• Manage freight flow, merchandise processing, inventory control, cycle counts, and company assets.
• Maintain operational efficiency and safety standards throughout the store.
• Partner with Human Resources and store leadership to address employee relations and staffing matters.

What We’re Looking For

• 5+ years of retail leadership experience with a major big-box retailer.
• Experience working in a high-volume, 30,000+ square-foot retail environment.
• Consumer electronics or commissioned sales experience is strongly preferred.
• Proven experience driving sales, managing teams, merchandising, operations, freight flow, inventory, and customer service.
• Strong background in hiring, training, coaching, developing, and retaining employees.
• Ability to analyze sales reports and business performance and take action to improve results.
• Bachelor’s Degree preferred.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Ability to travel occasionally for meetings, training, or business needs.
• Ability to stand and walk throughout the sales floor for the duration of the shift.
• Ability to lift and carry up to 25 lbs. regularly, up to 50 lbs. frequently, and up to 100 lbs. occasionally.

Why Join Us?

This is more than a retail management position. You’ll have the opportunity to lead a team in a technology-focused environment featuring the latest innovations in computing, electronics, AI, 3D printing, robotics, and maker technology.

We offer a comprehensive benefits package, including:

• Competitive Employee and Friends & Family Discounts
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement and Education Savings Opportunities
• Industry-Leading Training and Development
• Career Growth and Advancement Opportunities

If you are a results-driven retail leader with a passion for technology, team development, sales, and delivering an outstanding customer experience, we encourage you to apply!