RETAIL CUSTOMER SERVICE SUPERVISOR

Micro Center; Fairfax (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee discount

Tuition reimbursement

Flexible retail schedules

Job summary

Micro Center is seeking a Retail Customer Service Supervisor with high-volume experience to coordinate and supervise the activities of all Retail Store Office Associates and Retail Customer Service Representatives. The role focuses on delivering world-class customer experiences in a busy big-box environment.

The position offers growth opportunities, comprehensive benefits, and the chance to lead a team that drives customer satisfaction and store performance.

Qualifications

• High school diploma or equivalent required with proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising.
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.

Responsibilities

• Lead front-end operations and ensure customer satisfaction standards are met within the department.
• Assist in staffing, training and scheduling to ensure competent associates are hired to service customers.
• Provide coaching to associates on customer satisfaction and sales presentation to achieve results and metrics.
• Oversee visual merchandising standards and department operation.
• Supervise cash handling, store deposits, and related administrative tasks.

Skills

Customer service

Retail operations

Cash handling

Loss prevention

Merchandising

Education

High school diploma

Tools

Microsoft Office

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology super store has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Micro Center has been ranked by one of the leading consumer advocacy magazines as a top walk-in store to purchase a PC based on merchandise selection, service and pricing. Work with us and help us on our mission to be the best computer and electronic device store in the world!

We are seeking a Retail Customer Service Supervisor with high-volume experience to coordinate and supervise the activities of all Retail Store Office Associates and Retail Customer Service Representatives (Cashiers) and ensure the overall success of our big box computer retail store.

Salary Range Is: $45K - $55K per year

MAJOR RESPONSIBILITIES

• First and foremost, through front end leadership, ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Supervise all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions -- including cash handling, store deposit paperwork, etc. -- are being completed accurately and in a timely manner
• Participate in open and close procedures
• Serve as floor leader or manager-in-charge during absence of store managers
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
• Perform other duties and tasks as assigned

EDUCATION & REQUIREMENTS

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

OUR GROWTH OPPORTUNITIES

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

BENEFITS & OTHER INFORMATION

Micro Center offers a balance between personal and professional interests, competitive pay, an employee discount on merchandise, flexible retail schedules and tuition reimbursement. In addition, a high-quality, competitive cafeteria benefits program is available on the first of the month following 60 days of active service to all full-time associates who work at least 30 hours per week. Whether you’re employed full‑time or part‑time, Micro Center has many options available to support your professional, health and wellness goals!

Micro Center is an Equal Opportunity Employer. Pre-employment criminal background and substance abuse screening.