Retail Sales Manager

La-Z-Boy Incorporated; Edina (MN); On-site; USD 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a Retail Sales Manager to drive sales and foster a culture of exceptional customer service. In this pivotal role, you will lead a dynamic team, ensuring they are equipped with the knowledge and skills to excel. You'll be at the forefront of promoting innovative sales strategies and enhancing customer experiences. If you have a passion for sales and a knack for building relationships, this opportunity offers a chance to make a significant impact in a supportive and inclusive environment. Join a team where your contributions will help shape the future of comfort.

Qualifications

• 3-5 years of sales experience with a proven track record.
• Ability to train and develop a sales team effectively.

Responsibilities

• Achieve store sales goals through exceptional customer service.
• Lead and develop the sales team to enhance performance.

Skills

Customer Service

Sales Experience

Team Leadership

Communication Skills

Organizational Skills

Education

High School Diploma

Bachelor’s Degree in Business

Tools

Microsoft Office

Job description

Join to apply for the Retail Sales Manager role at La-Z-Boy Incorporated

3 weeks ago Be among the first 25 applicants

Join to apply for the Retail Sales Manager role at La-Z-Boy Incorporated

Get AI-powered advice on this job and more exclusive features.

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description Summary

BASIC FUNCTION:

Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to build long-term customer relationships that will lead to increased sales and profitability. Lead the selling team to achieve sales objectives, store standards and other duties to run a world class operation.

Job Description

KEY RESPONSIBILITES:

Sales Culture And Promotions

• Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy
• Team with Store Manager, Designer and selling team to promote In-Home Design Sales program and drive store sales
• Maximize store promotions, marketing initiatives, and grass roots programs
• Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm
• Coaches to the Company selling model with the passion to drive real action
• Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization
• Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals
  
  

People Development

• Train, coach and develop selling team on product knowledge and selling skills to achieve store sales goals
• Create a positive and exciting working environment for all store associates
• Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
• Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
• Leads with the highest ethical standards and demands the same from their teams
• Ensures associates are provided the necessary tools to perform job responsibilities
• Coach and counsel team based on results including completing performance reviews
  
  

Store Standards / Operations

Effective Manager on Duty (MOD)

• Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
• Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it
• Show a sense urgency, enthusiasm and excitement with the staff and customers
  
  

Operational Excellence

• Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible for opening and closing of the store
• Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities
  
  

Customer Experience Excellence

• Sets the highest standard for customer care
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Other duties as assigned
  
  

Minimum Qualifications

• High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.
• Three (3) to five (5) years sales experience with a proven track record of success is preferred
• Previous supervisory experience is a preferred
• Proficient in the use of Microsoft Office, including Word, Excel and Outlook
• Excellent communication, customer service, and organizational skills
• Initiative to meet assigned goals, missions and objectives
• Strong interpersonal skills to effectively communicate and build rapport
• Ability to effectively manage time and conflicting priorities
• Strong attention to detail
• Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays
  
  

SUPERVISORY RESPONSIBILITIES: Responsible for leading the selling team.

Weekly Hours

40

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Furniture and Home Furnishings Manufacturing

Referrals increase your chances of interviewing at La-Z-Boy Incorporated by 2x

Sign in to set job alerts for “Retail Sales Manager” roles.

Retail Store Manager (Store Leader) - 0010 - Mall of America (700803)

Edina, MN $75,000.00-$90,000.00 6 days ago

General Manager - Luxury New Store Opening (Southdale Mall)

Store Manager, MaxMara Minneapolis (Southdale Center)

Bloomington, MN $54,393.03-$81,589.54 1 week ago

Assistant Store Manager I - Southdale Center

Bloomington, MN $75,000.00-$90,000.00 3 weeks ago

Store Manager - Southdale, MN (NEW STORE)

Assistant Store Manager, MaxMara Minneapolis (Southdale Center)

Maplewood, MN $100,000.00-$110,000.00 6 days ago

Edina, MN $65,000.00-$75,000.00 1 week ago

Store Manager - Sally Beauty - St. Louis Park, MN

Minneapolis, MN $62,600.00-$87,600.00 5 days ago

Assistant Store Manager - Galleria Edina

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.