Retail Sales Leader: Inspire Teams & Elevate Experience

EXPRESS; Overland Park (KS); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave

Job summary

EXPRESS is seeking a Retail Sales Leader to join our Oak Park Mall team. You will drive store operations on the sales floor and in the stockroom, train associates, and deliver exceptional in-store experiences for customers.

You will partner with Store Management to coach on performance, merchandise flow, and omni-channel initiatives, while ensuring coverage, scheduling, and adherence to company policies and standards. Prior retail experience preferred.

Qualifications

• Previous retail experience preferred.
• Ability to effectively communicate with customers, peers and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Communication

Customer service

Sales accountability

Teamwork

Multitasking

Education

High School or Equivalent

Job description

EXPRESS is seeking a Retail Sales Leader to join our Oak Park Mall team. You will drive store operations on the sales floor and in the stockroom, train associates, and deliver exceptional in-store experiences for customers.

You will partner with Store Management to coach on performance, merchandise flow, and omni-channel initiatives, while ensuring coverage, scheduling, and adherence to company policies and standards. Prior retail experience preferred.