Retail Sales Leader & Team Coach

Express; Willow Grove (PA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with Company 2%

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX is seeking a Retail Sales Leader to join the Express team at Willow Grove Mall. You will drive store operations on the sales floor and in the stockroom while helping train associates and delivering a great in-store shopping experience for customers.

The role focuses on coaching, scheduling, product knowledge, and omni-channel execution to maximize sales and customer satisfaction. This position requires strong leadership and a passion for exceptional service.

Qualifications

• Previous retail experience preferred.
• Ability to effectively communicate with customers, peers and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Customer service

Sales accountability

Team collaboration

Multitasking

Communication

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX is seeking a Retail Sales Leader to join the Express team at Willow Grove Mall. You will drive store operations on the sales floor and in the stockroom while helping train associates and delivering a great in-store shopping experience for customers.

The role focuses on coaching, scheduling, product knowledge, and omni-channel execution to maximize sales and customer satisfaction. This position requires strong leadership and a passion for exceptional service.