Retail Sales Leader — Guest Experience & Team Coach

American Eagle Outfitters, Inc.; Germantown (TN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

40% off AE & Aerie

Opportunities for career advancement

Store contests and prizes

Job summary

American Eagle Outfitters, Inc. is seeking a full-time Sales Leader in Germantown, TN to lead the Store Leadership Team and own LOD shifts. You will train, motivate, and celebrate associates while driving strong KPI results and a best-in-class guest experience.

You will recruit and develop talent, provide ongoing coaching, and ensure visual standards and daily operations meet brand expectations. This role emphasizes integrity, teamwork, and a Guest First culture while supporting store safety and

Qualifications

• Experience leading retail teams in a store setting.
• Strong ability to drive sales and KPI results.
• Ability to recruit, train and develop associates.
• Demonstrate guest-first service and brand standards.
• Flexible availability to cover guest shopping hours.

Responsibilities

• Drive sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty.
• Recruit, train and develop associates to maintain high service standards.
• Provide real-time coaching and feedback to achieve KPI targets.
• Lead daily visual and operational procedures, including shipments and merchandising moves.
• Ensure fitting rooms are guest-ready and aligned with AEO Brand Standards.
• Maintain store safety and asset protection compliance.

Skills

Sales leadership

Guest experience

Team motivation

Coaching & training

Operations & visual merchandising

Asset protection & safety

Time management

Job description

American Eagle Outfitters, Inc. is seeking a full-time Sales Leader in Germantown, TN to lead the Store Leadership Team and own LOD shifts. You will train, motivate, and celebrate associates while driving strong KPI results and a best-in-class guest experience.

You will recruit and develop talent, provide ongoing coaching, and ensure visual standards and daily operations meet brand expectations. This role emphasizes integrity, teamwork, and a Guest First culture while supporting store safety and