Retail Sales Leader - Front End

Dicks Inc; Fort Wayne (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Sales Leader who will play a pivotal role in enhancing customer experiences and leading a dedicated team. This position emphasizes the importance of building a people-first culture, where every teammate feels valued and respected. The Retail Sales Leader will be responsible for upholding brand standards, training staff, and creating an inclusive environment. If you have a passion for retail and leadership, this is an exciting opportunity to make a significant impact in the store and help others achieve their best.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.

Responsibilities

• Lead and support the store team to deliver exceptional customer service.
• Assist with training and developing teammates on company procedures.

Skills

Customer Service

Team Leadership

Retail Sales

Communication Skills

Problem Solving

Education

High School Diploma

Job description

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Join to apply for the Retail Sales Leader - Front End role at Dicks Inc

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Overview

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business/department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathetic, relentless in adversity, optimistic, and collaborative is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust and respect, contributing to a strong store recognition culture.
• Plans, organizes, and controls 30-days out with the guidance of the Assistant Store Manager, including building an effective approach and aligning on workforce needs to execute daily tasks, projects, or store events.
• Strategically leverages teammates to meet brand standards, execute programs and processes daily, and delegate tasks based on priority.
• Upholds company merchandising and presentation standards by following established floor sets, signage, pricing, inventory presentation, and replenishment standards.
• Assists the store leadership team with general supervision, in accordance with company policies and procedures.
• Assists with training teammates on company procedures and programs; onboarding new teammates and cross-training current ones.
• Prioritizes coaching and development for self and others; provides hands-on coaching and teaches the 'why' behind tasks and processes.
• Leads by example to support the store's vision, helping teammates understand how their responsibilities align with organizational goals and delivering an exceptional shopping experience.
• Creates an inclusive environment where everyone feels welcome, safe, and respected.
• Adheres to policies related to safety, loss prevention, and standard operating procedures, maintaining confidentiality of all company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Leadership Traits

Our Leadership Competencies define the behaviors of effective leaders who drive the business and develop talent. These include:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, reach, push, pull, and lift 15-35 lbs. repeatedly (up to 25 times/hour).
• Ability to work extended periods (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet using a ladder or platform.
• Ability to perform repetitive motions for short periods (up to 2 hours).