Retail Sales Leader: Elevate Customer Experience

EXPRESS; Livermore (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount

Job summary

EXPRESS San Francisco Prem is seeking a Retail Sales Leader to join our team. The role focuses on driving store performance, coaching associates, and delivering an outstanding in-store experience for customers.

You will oversee floor and stock operations, manage scheduling, support product launches, and ensure standards across service, merchandising and omni-channel tasks. Strong communication, teamwork, and a hands-on leadership style are essential.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail sales experience

Customer service

Communication skills

Team collaboration

Multitasking

Tech proficiency (iPad, POS)

Education

High School diploma or equivalent

Tools

iPad

POS registers

Job description

EXPRESS San Francisco Prem is seeking a Retail Sales Leader to join our team. The role focuses on driving store performance, coaching associates, and delivering an outstanding in-store experience for customers.

You will oversee floor and stock operations, manage scheduling, support product launches, and ensure standards across service, merchandising and omni-channel tasks. Strong communication, teamwork, and a hands-on leadership style are essential.