Retail Sales Leader - Drive Customer Experience & Growth

Music & Arts; Keizer, Northern (OR, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Tuition reimbursement

Employee discount program

Job summary

Guitar Center is seeking a Customer Service Manager to lead sales floor activities and margin generation, ensuring a top-notch customer experience while fostering a culture of integrity and inclusivity. You will oversee coaching, staffing, and training to maintain high performance and engagement across the team.

The role involves collaboration with store leadership, scheduling, and executing promotions, with a focus on coaching staff to meet store goals and deliver exceptional service.

Qualifications

• 3+ years of relevant work experience in retail or warehouse settings.

Responsibilities

• Achieving sales, margin, and EBITDA targets for the store.

Skills

Collaboration

Customer Focus

Delegation

Initiative

Performance Management

Selling

Education

Associates Degree

Tools

Microsoft Office

Job description

Guitar Center is seeking a Customer Service Manager to lead sales floor activities and margin generation, ensuring a top-notch customer experience while fostering a culture of integrity and inclusivity. You will oversee coaching, staffing, and training to maintain high performance and engagement across the team.

The role involves collaboration with store leadership, scheduling, and executing promotions, with a focus on coaching staff to meet store goals and deliver exceptional service.