Music Retail Sales & Service Leader

Guitar Center Inc.; Mesa (AZ); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Guitar Center Inc. in Mesa, AZ is seeking a Customer Service Manager to lead sales associates, drive margins, and ensure an outstanding customer experience on the sales floor.

You will coach staff, participate in interviews, coordinate promotions, and schedule shifts, all while upholding our culture of integrity, inclusion, musical passion, and respect. The role emphasizes achieving sales targets, engaging customers, and developing team skills through GC University activities, with opportunities

Qualifications

• 3+ years of relevant work experience in retail or warehouse setting.
• Valid state driver's license and automotive insurance.
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must be able to work in a loud environment for 5-8 hours.
• Must be able to work weekends, holidays, and evenings.
• Must be able to lift up to 50 lbs.

Responsibilities

• Achieving sales, margin, and EBITDA targets for the store.
• Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers.
• Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all Guitar Center University activities including annual performance reviews.
• Assist the Operations team with large merchandising projects, including the execution of all in-store promotions.
• Take part in the interview process for all candidates that apply to the store. Onboard and train newly hired sales associates.
• Communicating and collaborate with the Store Manager and Operations Manager.
• Proper scheduling of the sales floor with appropriate staff levels.
• Acting manager in charge when necessary.
• Opening and closing of the store.
• Additional duties as assigned.

Skills

Customer service

Team leadership

Coaching

Retail experience

Education

Associates Degree

Tools

Microsoft Office

Job description

Guitar Center Inc. in Mesa, AZ is seeking a Customer Service Manager to lead sales associates, drive margins, and ensure an outstanding customer experience on the sales floor.

You will coach staff, participate in interviews, coordinate promotions, and schedule shifts, all while upholding our culture of integrity, inclusion, musical passion, and respect. The role emphasizes achieving sales targets, engaging customers, and developing team skills through GC University activities, with opportunities