Retail Sales Leader: Customer Experience & Events

Michaels Stores; Nanuet (NY); On-site; USD 24,108 - 31,684; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. operates Michaels stores and seeks a Sales Manager in Nanuet, NY to lead selling culture and frontline operations, driving sales and customer satisfaction.

You will coach teams, ensure SOPs, and manage POS systems, while supporting omni-channel services and loyalty programs. Ideal candidates have 3+ years of retail leadership, strong customer focus, and ability to work nights, weekends, and early mornings in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee accurate use of POS and Self-Checkout systems for smooth transactions.

Skills

Retail leadership

Customer service

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. operates Michaels stores and seeks a Sales Manager in Nanuet, NY to lead selling culture and frontline operations, driving sales and customer satisfaction.

You will coach teams, ensure SOPs, and manage POS systems, while supporting omni-channel services and loyalty programs. Ideal candidates have 3+ years of retail leadership, strong customer focus, and ability to work nights, weekends, and early mornings in a fast-paced environment.