Retail Sales Leader: Build Teams, Elevate Experience

EXPRESS; Providence (RI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX is seeking a Retail Sales Leader to join our Providence Place team. The role drives store operations, coaches associates, and delivers an exceptional in-store shopping experience for customers.

The Sales Leader will train staff on operations, product knowledge, policies and procedures, and partner with management to optimize schedules and merchandise flow. A strong focus on customer service and teamwork is essential.

Qualifications

• Education: High School or Equivalent.
• 1 year of retail experience preferred.
• Proficient with iPad and point-of-sale registers.
• Ability to meet availability including nights, weekends and non-business hours.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Retail experience

Customer service

Sales accountability

Team collaboration

Multitask

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX is seeking a Retail Sales Leader to join our Providence Place team. The role drives store operations, coaches associates, and delivers an exceptional in-store shopping experience for customers.

The Sales Leader will train staff on operations, product knowledge, policies and procedures, and partner with management to optimize schedules and merchandise flow. A strong focus on customer service and teamwork is essential.