Retail Sales Lead — Train, Elevate Teams, Deliver Results

Astound Business Solutions, LLC; San Mateo (CA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

401k match

Medical, dental, vision insurance

Paid time off

Tuition reimbursement

Employee discount

Job summary

Astound Business Solutions, LLC is seeking a Retail Sales Representative Lead in California to manage daily retail operations and lead a team across multiple stores. You will support onboarding, coach staff, and ensure high-quality customer service.

Responsibilities include scheduling, cash handling oversight, and travel between stores as needed within the region. Strong interpersonal skills and cable/product knowledge are preferred.

Qualifications

• Education: High school diploma or equivalent.
• 2-3 years’ experience in Retail or other Customer Service related functions.
• Phone customer support/service background.
• Strong interpersonal skills with customers, peers and management.
• Bilingual skills a plus and knowledge of cable/data products is preferred.

Responsibilities

• Oversee successful day-to-day operation of Retail and RSR functions.
• Support the onboarding of retail staff.
• Manages day-to-day tasks of overseeing multi-store employee work and time-off schedules.
• Train, assist, coach, and develop RSR team with Regional Retail Manager.
• Act as retail store back-up for Regional Retail stores, including coverage for lunches, breaks, and vacation.
• Influence retail employees to focus on high quality service, sales, and retention.
• Review and authorize corrections and crediting of customer accounts with Local management.
• Oversee accurate cash handling for multiple retail stores and RSR group; deposits and postings.
• Occasional travel between stores to ensure day-to-day operations run smoothly.

Skills

Customer service

Leadership

Training & coaching

Scheduling

Cash handling

Bilingual (plus)

Education

High school diploma or equivalent

Job description

Astound Business Solutions, LLC is seeking a Retail Sales Representative Lead in California to manage daily retail operations and lead a team across multiple stores. You will support onboarding, coach staff, and ensure high-quality customer service.

Responsibilities include scheduling, cash handling oversight, and travel between stores as needed within the region. Strong interpersonal skills and cable/product knowledge are preferred.