Retail Sales Lead - Style & Customer Experience

J. Jill; San Diego (CA); On-site; USD 2,755,000 - 3,031,000; Full time

Benefits offered by this job

Competitive wage

Employee discount

Career growth opportunities

Employee assistance program

Paid time off

Job summary

J.Jill, a national lifestyle brand, is seeking a Sales Lead in California to support store leadership, drive sales, and deliver an exceptional customer experience. You will coach the team, train associates, and guide customers with personalized styling recommendations.

The role emphasizes building meaningful relationships, maintaining product knowledge, and upholding store operations, policies, and a welcoming store culture.

Qualifications

• 1+ years of retail experience, preferably in women’s specialty retail or a strong sales, customer-obsessed environment.
• Passion for customer service and building meaningful relationships.
• Strong ability to support, inspire, and motivate a team.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill’s products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
• Take ownership of assigned responsibilities, proactively address challenges with a solution-oriented mindset, and support leadership in maintaining a meaningful customer experience.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.
• Perform additional responsibilities as assigned to help your store be successful.

Skills

Retail experience

Customer service

Team leadership

Sales driven

Communication

Flexible scheduling

Job description

J.Jill, a national lifestyle brand, is seeking a Sales Lead in California to support store leadership, drive sales, and deliver an exceptional customer experience. You will coach the team, train associates, and guide customers with personalized styling recommendations.

The role emphasizes building meaningful relationships, maintaining product knowledge, and upholding store operations, policies, and a welcoming store culture.