Retail Sales Lead & Omnichannel Coach

KnitWell Group; Rancho Cucamonga (CA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community philanthropy

Job summary

LOFT is seeking a Sales Lead at Store 1922-Victoria Gardens-Ann-Rancho Cucamonga, CA 91739 to drive personalized customer experiences and support associates. You will collaborate with the Store Manager to be ready to step in as manager when needed.

You’ll lead a team, focus on customer service excellence, and uphold brand standards while supervising daily store operations and omnichannel tools. This role emphasizes coaching, teamwork, and a proactive, flexible approach to schedules.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication and coaching

Flexible availability

Decision-making initiative

Delegation and prioritization

Tools

POS system

Job description

LOFT is seeking a Sales Lead at Store 1922-Victoria Gardens-Ann-Rancho Cucamonga, CA 91739 to drive personalized customer experiences and support associates. You will collaborate with the Store Manager to be ready to step in as manager when needed.

You’ll lead a team, focus on customer service excellence, and uphold brand standards while supervising daily store operations and omnichannel tools. This role emphasizes coaching, teamwork, and a proactive, flexible approach to schedules.