Retail Sales Lead & Key Holder — Customer Coach

DXL Group; Bellevue (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) Plan

Medical/Dental/Vision Plans

Life Insurance

Disability Plans

Paid Holidays

Sick/Personal Days

Vacation Time

Quarterly bonuses

Commission potential

Job summary

DXL Group is seeking a self-driven Retail Sales Associate, Key Holder in Bellevue, WA to deliver outstanding customer service and coach teammates in a fast-paced store environment.

You will greet guests, learn their needs, and recommend apparel across private labels and name brands while driving sales and store performance. The role includes coaching peers, meeting daily goals, and contributing to a supportive team culture.

Qualifications

• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.
• Retail sales experience a plus, especially in apparel.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions to learn needs and lifestyle.
• Serve as a product knowledge expert to sell a broad range of apparel, including private labels and brands.
• Coach and train team members on selling skills and operational procedures.

Skills

Customer service

Sales

Problem resolution

Education

High School Diploma or equivalent

Job description

DXL Group is seeking a self-driven Retail Sales Associate, Key Holder in Bellevue, WA to deliver outstanding customer service and coach teammates in a fast-paced store environment.

You will greet guests, learn their needs, and recommend apparel across private labels and name brands while driving sales and store performance. The role includes coaching peers, meeting daily goals, and contributing to a supportive team culture.