Retail Sales Lead: Ignite Team Performance & Experience

Pro-Play Games; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Pro-Play Games in Miami is seeking a Sales Lead to oversee day-to-day floor operations, coach staff, and partner with store leadership to deliver a high-level customer experience. You will balance customer service, sales execution, and merchandising while maintaining standards and energizing the team.

This leadership role requires confidence in guiding peers, driving results, and protecting margins across hobby categories.

Qualifications

• Prior retail, sales, or hobby store experience preferred.
• Leadership or key-holder experience strongly preferred.
• Strong customer service and communication skills.
• Comfortable giving direction and holding peers accountable in a respectful way.
• Ability to work in a fast-paced environment with multiple priorities at once.
• Strong personal accountability, punctuality, and professionalism.
• Interest in trading card games and hobby culture preferred.
• Working knowledge of major TCG titles is a major plus.
• Must be dependable and able to work weekends, peak hours, and event-heavy schedules.

Responsibilities

• Lead by example through strong customer engagement and solution-based selling.
• Help drive daily sales performance and support store revenue goals.
• Coach team members on customer interaction, attach sales, objection handling, and closing.
• Make sure customers are greeted quickly and professionally by staff.
• Help uncover the 'need behind the need' by asking strong questions and guiding customers toward the right products.
• Support the team in selling across multiple categories including sealed product, singles, accessories, and event-related items.
• Maintain awareness of current market trends, hot items, and store events.
• Help protect margins through steady awareness of asset protection.
• Ensure staff maintains the sales floor clean, organized, stocked, and presentable.
• Lead reps with their merchandising, restocking, binder/wall presentation, and product visibility.
• Support management in enforcing company policies, processes, and expectations.
• Help communicate daily priorities, promotions, and team focus areas.
• Monitor staff performance on shift and elevate concerns when needed.
• Assist in training new team members on sales standards, store expectations, and customer interaction.
• Help ensure store operations run smoothly during busy periods, weekends, and major releases.
• Support event days and high-traffic weekends with urgency and professionalism.

Skills

Leadership

Customer service

Communication

Team coaching

Problem solving

Time management

Attention to detail

Job description

Pro-Play Games in Miami is seeking a Sales Lead to oversee day-to-day floor operations, coach staff, and partner with store leadership to deliver a high-level customer experience. You will balance customer service, sales execution, and merchandising while maintaining standards and energizing the team.

This leadership role requires confidence in guiding peers, driving results, and protecting margins across hobby categories.