Retail Sales Lead: Elevate Customer Experience & Growth

The Reformation Inc.; Costa Mesa (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, sick, holidays

401K with company match

Job summary

The Reformation Inc. is hiring a Sales Supervisor in Costa Mesa, CA to lead and execute initiatives to reach store goals. You will report to the Store Manager and drive sales performance, customer engagement, and brand-aligned service on the shop floor.

Responsibilities include maintaining inventory accuracy, supporting merchandising standards, and training staff while promoting a positive, policy-compliant work environment. Must be able to work 30–40 hours weekly.

Qualifications

• Minimum of 3 years retail experience.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced and ever-changing environment.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed.
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback.
• Uphold and lead by example with all policies and procedures.
• Display a dedicated approach to motivate and support sales associates.
• Onboard new hires while providing in the moment coaching to improve performance of existing associates.
• Contribute and lead through training and customer experience programs.
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

Skills

Retail experience

Customer service

Communication

Interpersonal skills

Adaptability

Problem solving

Team leadership

Job description

The Reformation Inc. is hiring a Sales Supervisor in Costa Mesa, CA to lead and execute initiatives to reach store goals. You will report to the Store Manager and drive sales performance, customer engagement, and brand-aligned service on the shop floor.

Responsibilities include maintaining inventory accuracy, supporting merchandising standards, and training staff while promoting a positive, policy-compliant work environment. Must be able to work 30–40 hours weekly.