Retail Sales Lead — Elevate Customer Experience & Coaching

knitwellgroup; Massachusetts; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and careerAdv

Community impact through philanthropic

Job summary

Ann Taylor is hiring a Sales Lead at Store 1286-Lee Premium Outlets-ANN-Lee, MA. You will model and coach customer-first experiences, support store leaders, and help the team stay focused on delivering the brand's personalized service.

You'll collaborate with the Store Manager to readiness as acting manager when needed, drive engagement, and ensure high visual and operational standards while promoting omnichannel shopping and a welcoming environment for both customers and associates.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Communication & coaching

Flexible availability

Initiative & decision-making

Organization & prioritization

Tools

Point-of-sale system

Job description

Ann Taylor is hiring a Sales Lead at Store 1286-Lee Premium Outlets-ANN-Lee, MA. You will model and coach customer-first experiences, support store leaders, and help the team stay focused on delivering the brand's personalized service.

You'll collaborate with the Store Manager to readiness as acting manager when needed, drive engagement, and ensure high visual and operational standards while promoting omnichannel shopping and a welcoming environment for both customers and associates.