Retail Sales Lead: Elevate Customer Experience

KnitWell Group; Jackson (NJ); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development

Community impact through philanthropic

Job summary

Ann Taylor in Jackson, NJ is seeking a Sales Lead to partner with the Store Manager to deliver personalized customer experiences and coach associates. You will model the brand's service standards and help run daily store operations, with the ability to step in as manager when needed.

The role emphasizes teamwork, onboarding, and developing a highly engaged staff, while upholding visual standards and driving a seamless omnichannel experience using available tools.

Qualifications

• 6 months retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability - including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Tech proficient

Coaching & communication

Flexible availability

Organizational skills

Tools

Point-of-Sale system

Job description

Ann Taylor in Jackson, NJ is seeking a Sales Lead to partner with the Store Manager to deliver personalized customer experiences and coach associates. You will model the brand's service standards and help run daily store operations, with the ability to step in as manager when needed.

The role emphasizes teamwork, onboarding, and developing a highly engaged staff, while upholding visual standards and driving a seamless omnichannel experience using available tools.