Retail Sales Lead — Elevate Customer Experience

Chico's FAS, Inc.; Delray Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Chico’s FAS, Inc. in Delray Beach, FL is seeking a Sales Lead to support Management in fostering a customer- and product-focused sales culture. The role emphasizes delivering a great customer experience and maximizing profitability across store operations.

You will supervise sales teams, manage schedules, coach staff on product knowledge, and ensure effective merchandise presentation and POS operations.

Qualifications

• Excellent communication, verbal and written skills.
• Customer service excellence and relationship building.
• Strong organizational skills and ability to multi-task in a fast-paced store.
• Able to learn and adapt to company technology and processes.
• Knowledge of store operations and basic admin tasks.

Responsibilities

• Promote a customer and product-focused sales culture with a service mindset.
• Oversee opening/closing duties and merchandise flow processes.
• Supervise associates in sales, cash handling, and customer service.
• Coach the team to meet sales and productivity goals.
• Provide product knowledge training to staff and locate fulfillment assistance.
• Maintain loss prevention and adherence to promotions and standards.
• Lead and motivate the team to deliver MAPS standards and omni-channel experience.

Skills

Communication

Customer service

Organizational skills

Multi-tasking

Retail leadership

Verbal communication

Education

High school diploma or equivalent

Job description

Chico’s FAS, Inc. in Delray Beach, FL is seeking a Sales Lead to support Management in fostering a customer- and product-focused sales culture. The role emphasizes delivering a great customer experience and maximizing profitability across store operations.

You will supervise sales teams, manage schedules, coach staff on product knowledge, and ensure effective merchandise presentation and POS operations.