Retail Sales Lead - Customer Experience & Team Coach

Aramark; St. Clairsville (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Aramark in the United States seeks a Retail Sales Lead Worker to coordinate store operations, train staff, and assign daily tasks to Sales Associates and General Utility Workers to ensure top-notch guest service. The role requires leading by example, maintaining a professional atmosphere, and assisting cashiers and utility workers in delivering outstanding experiences.

Responsibilities include supervising prep, conducting pre-shift briefings, and acting as a concierge resource for guests.

Qualifications

• Retail experience preferred.
• Mathematical skills to facilitate sales reports and audits.
• Must be of legal age to work with alcohol.
• Familiarity with alcohol training/certification where applicable.
• Flexible with rotational schedule; weekends/holidays possible.
• Fluent in required language (spoken and written).
• Computer literacy in MS Office; basic tech used in stores.

Responsibilities

• Perform all Sales Associate and General Utility Worker duties.
• Hold pre-shift meetings to review tasks, VIPs, and safety notes.
• Retail Leads should be knowledgeable about local areas and assist guests.
• Ensure all guests are greeted upon entry.
• Train staff to provide customer-focused service.
• Maintain smooth operation in the manager's absence; handle issues.
• Respond to customer complaints promptly and professionally.
• Keep inventory, note stock shortages, and coordinate replenishment.
• Order merchandise from warehouses and vendors.
• Complete monthly safety inspections and file reports as needed.
• Ensure cleanliness and a welcoming store atmosphere.
• Collect daily cash and sales data using Excel and POS systems.
• Lead nightly close-out and balance cash with daily sales.
• Possibly audit cashier documentation.
• Assist management with scheduling and payroll coordination.

Skills

Retail experience

Mathematical skills

Fluent in native language

Customer service oriented

Team leadership

Tools

MS Office

POS System

Photocopier

Calculator

Printer

Telephone

Computer

Job description

Aramark in the United States seeks a Retail Sales Lead Worker to coordinate store operations, train staff, and assign daily tasks to Sales Associates and General Utility Workers to ensure top-notch guest service. The role requires leading by example, maintaining a professional atmosphere, and assisting cashiers and utility workers in delivering outstanding experiences.

Responsibilities include supervising prep, conducting pre-shift briefings, and acting as a concierge resource for guests.