Retail Sales Lead & Customer Experience Coach

LOFT; Birmingham (AL); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Birmingham, AL seeks a Sales Lead to model excellent customer experiences and guide associates. You will collaborate with the Store Manager to master store operations and be ready to step in as manager when needed.

You're expected to have retail sales experience, strong coaching skills, and comfort using a POS system. Flexible evenings, weekends, and holidays are required, with opportunities for professional development and advancement.

Qualifications

• Retail sales experience preferred.
• Ability to lead and coach a team.
• Strong communication and customer-service orienta­tion.

Responsibilities

• Deliver personalized customer experiences and guide associates.
• Collaborate with the Store Manager on store operations.
• Be prepared to step in as manager when needed.
• Maintain brand standards and drive a positive, inclusive environment.

Skills

Retail sales experience

Leadership experience

Communication and coaching

Organizational skills

Tools

POS system

Job description

LOFT in Birmingham, AL seeks a Sales Lead to model excellent customer experiences and guide associates. You will collaborate with the Store Manager to master store operations and be ready to step in as manager when needed.

You're expected to have retail sales experience, strong coaching skills, and comfort using a POS system. Flexible evenings, weekends, and holidays are required, with opportunities for professional development and advancement.