Retail Sales Lead: Customer Experience & Brand Standards

Orlando Bathing Suit, LLC; Estero (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(K) participation

Merchandise discounts

Additional benefits for eligible Assoc

Job summary

Everything But Water is seeking a reliable Key Holder to support Store Management and deliver outstanding customer service at Coconut Point Town Center. You will help supervise Sales Associates, ensure cleanliness and presentation, and drive sales by modeling our selling approach.

The role requires 2–4 years in retail, 1 year supervisory, and availability nights, weekends, and holidays. Strong communication, professional presence, and the stamina to stand for long shifts are essential.

Qualifications

• 2–4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High level interpersonal and communication skills
• Physical requirements include standing/walking for an eight‑hour shift, climbing a ladder, and lifting at least 15 lb
• Must be 18 years or older
• Must be fluent in English (speak, read, write)

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs and shift coverage
• Consistently deliver exceptional customer service using the company selling model
• Maintain brand standards around cleanliness, organization, and visual presentation
• Demonstrate understanding of sales goals and align behaviors accordingly

Skills

Customer service

Sales ability

Leadership

Communication

Job description

Everything But Water is seeking a reliable Key Holder to support Store Management and deliver outstanding customer service at Coconut Point Town Center. You will help supervise Sales Associates, ensure cleanliness and presentation, and drive sales by modeling our selling approach.

The role requires 2–4 years in retail, 1 year supervisory, and availability nights, weekends, and holidays. Strong communication, professional presence, and the stamina to stand for long shifts are essential.