Retail Sales Lead: Coach & Elevate Customer Experience

KnitWell Group; Pittsburgh (Allegheny County); On-site; USD 38,000 - 60,000; Part time

Benefits offered by this job

Optional medical, dental, and vision

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group, hosting Soma at The Mall at Robinson in Pittsburgh, seeks a Sales Lead. You’ll partner with store leaders to supervise the team, lead by example, and support leadership duties to uphold brand standards and create a welcoming, customer‑centered environment that reflects our culture.

You’ll drive team performance on the sales floor through product knowledge, coaching, and an omni‑channel approach, with responsibilities from opening/closing to cash handling, scheduling, and

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• A team player mindset with a high level of ownership and initiative.
• Flexible availability - including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Responsibilities

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling, when needed.
• Share ideas and insights with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

Skills

Retail management

Customer service

Communication

Team leadership

Job description

KnitWell Group, hosting Soma at The Mall at Robinson in Pittsburgh, seeks a Sales Lead. You’ll partner with store leaders to supervise the team, lead by example, and support leadership duties to uphold brand standards and create a welcoming, customer‑centered environment that reflects our culture.

You’ll drive team performance on the sales floor through product knowledge, coaching, and an omni‑channel approach, with responsibilities from opening/closing to cash handling, scheduling, and