Retail Sales Lead: Coach & Elevate Customer Experience

Knitwell Group; Bluffton (SC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Knitwell Group in Bluffton, SC is seeking a Sales Lead to deliver personalized customer experiences, guide associates, and partner with the Store Manager to ensure smooth store operations.

You will model brand standards, support onboarding, coach the team, and drive omnichannel shopping using available tools. This role emphasizes collaboration, flexibility with evenings, weekends and holidays, and the ability to step in as manager when needed.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS systems

Communication & coaching

Flexible schedule

Initiative & decision making

Organization & prioritization

Job description

Knitwell Group in Bluffton, SC is seeking a Sales Lead to deliver personalized customer experiences, guide associates, and partner with the Store Manager to ensure smooth store operations.

You will model brand standards, support onboarding, coach the team, and drive omnichannel shopping using available tools. This role emphasizes collaboration, flexibility with evenings, weekends and holidays, and the ability to step in as manager when needed.