Retail Sales Lead — Elevate Customer Experience

Knitwell Group; Deptford Township (NJ); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and careerAdv

Community involvement

Job summary

Knitwell Group in Deptford, NJ is seeking a Sales Lead to drive personalized customer experiences and guide associates to deliver exceptional service. You will partner with the Store Manager to know store operations and to step in as manager when required.

The role prioritizes coaching, teamwork, and a seamless customer journey across channels, with opportunities for advancement. Regular/Part-time hours and benefits apply.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail experience

Management experience

POS proficiency

Communication & coaching

Scheduling flexibility

Decision making

Organization & delegation

Tools

POS system

Job description

Knitwell Group in Deptford, NJ is seeking a Sales Lead to drive personalized customer experiences and guide associates to deliver exceptional service. You will partner with the Store Manager to know store operations and to step in as manager when required.

The role prioritizes coaching, teamwork, and a seamless customer journey across channels, with opportunities for advancement. Regular/Part-time hours and benefits apply.