Retail Sales Lead — Coach & Drive Revenue Growth

Pro-Play Games; Miami (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) matching

Job summary

Pro-Play Games in Miami seeks a Sales Lead to guide the day-to-day sales floor, coach staff, and partner with store leadership to deliver a high-level customer experience. This role balances customer service, sales execution, team accountability, merchandising awareness, and operational discipline.

You will set the tone on the floor, maintain standards, and help turn a strong store into an even stronger one through hands-on leadership and mentorship of the sales team.

Qualifications

• Experience in retail or hobby store environments preferred.
• Leadership or key-holder experience strongly preferred.
• Strong customer service and communication skills.
• Ability to direct peers in a respectful manner.
• Fast-paced work with multiple priorities.
• Dependable with weekend and event-heavy schedules.
• Interest in gaming/hobby culture preferred.

Responsibilities

• Lead by example through customer engagement and solution-based selling.
• Drive daily sales performance and support store revenue goals.
• Coach staff on interactions, upsell, and closing techniques.
• Greet customers quickly and professionally.
• Guide teams toward the right products and needs.
• Support cross-category selling and event-focused items.
• Maintain floor cleanliness, organization, and visibility.
• Enforce policies and store expectations with the team.
• Train new staff on sales standards and customer interactions.
• Ensure smooth operations during peak periods and events.

Skills

Leadership experience

Customer service

Communication skills

Team coaching

Retail sales

Store operations

Job description

Pro-Play Games in Miami seeks a Sales Lead to guide the day-to-day sales floor, coach staff, and partner with store leadership to deliver a high-level customer experience. This role balances customer service, sales execution, team accountability, merchandising awareness, and operational discipline.

You will set the tone on the floor, maintain standards, and help turn a strong store into an even stronger one through hands-on leadership and mentorship of the sales team.