Retail Sales Team Lead | High-Energy Store Coach

PRO-PLAY GAMES LLC; Sunset Corners (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Job summary

Pro-Play Games is seeking a Sales Lead to oversee day-to-day store operations, coach staff, and ensure a high-level customer experience at our Miami location. This leadership role sets the tone on the floor, maintains standards, and helps turn a strong store into an even stronger one.

Responsibilities include coaching staff on customer interaction, driving sales, managing merchandising, and ensuring store readiness during busy periods and events. Weekend and peak-hour availability is required.

Qualifications

• Prior retail, sales, or hobby store experience preferred.
• Leadership or key-holder experience strongly preferred.
• Strong customer service and communication skills.
• Comfortable giving direction and holding peers accountable in a respectful way.
• Ability to work in a fast-paced environment with multiple priorities at once.
• Must be dependable and able to work weekends, peak hours, and event-heavy schedules.
• Interest in trading card games and hobby culture preferred.
• Working knowledge of major TCG titles is a major plus.

Responsibilities

• Lead by example through strong customer engagement and solution-based selling.
• Help drive daily sales performance and support store revenue goals.
• Coach team members on customer interaction, attach sales, objection handling, and closing.
• Make sure customers are greeted quickly and professionally by staff.
• Help uncover the “need behind the need” by asking strong questions and guiding customers toward the right products.
• Support the team in selling across multiple categories including sealed product, singles, accessories, and event-related items.

Job description

Pro-Play Games is seeking a Sales Lead to oversee day-to-day store operations, coach staff, and ensure a high-level customer experience at our Miami location. This leadership role sets the tone on the floor, maintains standards, and helps turn a strong store into an even stronger one.

Responsibilities include coaching staff on customer interaction, driving sales, managing merchandising, and ensuring store readiness during busy periods and events. Weekend and peak-hour availability is required.